All Case Studies
Boon Scale

Professional growth for the whole human, at every level

Professional growth for the whole human. How Energage used Boon to drive engagement, retention, and productivity across all employee levels.

Industry
B2B Software / HR Tech
Company Size
150 employees
Program Duration
18 months
Get Similar Results
Empowering Workplace Cultures with Boon Coaching
Empowering Workplace Cultures with Boon Coaching logo
The Challenge

Five departments, one broken approach

Energage helps other companies build great workplace cultures, so the bar for their own employee experience was impossibly high. But behind the mission-driven brand, the reality was more complicated. With teams spanning Customer Service, Software Engineering, HR, Finance, and Sales, each department had distinct development needs that no single training program could address. Engineers wanted technical leadership skills. Sales reps needed help navigating difficult client conversations. Managers across the board were struggling to set actionable career goals with their reports.

The pressure was compounding. High performers were leaving because they did not see a growth path. Mid-level employees felt stuck. And HR was fielding requests for professional development that could not be solved with another all-hands webinar. Energage needed a solution flexible enough to serve every level and department, while reinforcing the culture-first values they sold to their own customers.

5
Departments with distinct needs
31%
Of managers felt unsupported
2.9/5
Career growth satisfaction score
Boon's Approach

Coaching across every level

Energage launched Boon Scale with a deliberate cross-level strategy: 58% individual contributors, 31% managers, and 10% executives. Coaching covered the work challenges each person actually faced, from career goals to hard conversations.

Program Design

Tailored 1:1 coaching on career and professional growth
Cross-level participation from ICs to executives
Department-specific focus areas matched to real business challenges
Coaching on career goals, workload, and difficult conversations

Measurement & Reporting

Real-time utilization insights segmented by department and level
Coaching relationship retention tracking over 18 months
Pre/post productivity and satisfaction assessments
Aggregate culture health metrics aligned to Energage's own methodology

“We tell our customers that culture starts with investing in people. We had to live that ourselves. Boon gave us a way to deliver personalized growth at a scale that actually worked for a company our size.”

Lisa SordillaChief People Officer, Energage
The Results

A culture company that practices what it preaches

Over 18 months, Energage saw improvements in satisfaction, productivity, and coaching retention at every level.

98%
Employee Satisfaction
Satisfaction rate with Boon coaching services
92%
Coaching Retention
Retention rate of ongoing coaching relationships
35%
Productivity Increase
Self-reported increase in employee productivity
37%
Workplace Satisfaction
Improvement in overall workplace satisfaction scores

Retention & Engagement

92% of employees who started coaching continued their relationships over the full 18-month program. The 98% satisfaction score was the highest of any development initiative in company history.

Participation breakdown
58% individual contributors, 31% managers, 10% executives

Productivity & Culture

A 35% increase in self-reported productivity and 37% improvement in workplace satisfaction demonstrated that investing in the whole person pays dividends across performance and culture.

Leadership insight
"Our people finally have a growth partner, not just a growth plan."

“What surprised me most was how coaching connected the dots between personal well-being and professional performance. Employees were not just more productive. They were more present, more collaborative, and more invested in our mission.”

Lisa SordillaChief People Officer, Energage

Start with one program and add the rest as you grow.

Boon is one coaching and leadership development system for every level of your company.

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